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Terms

Last updated: 2026-05-30

By creating an account or sending a request through Virouter, you agree to these terms.

What Virouter provides

Virouter forwards requests to OpenAI and Anthropic, deducts tokens from your wallet, and applies retry/failover. We are not the model provider; we are a routing layer.

Account

One account per person or organization. You are responsible for keeping your API keys secret and for activity under your account.

Acceptable use

Do not use the gateway for illegal content, mass surveillance, fraud, model abuse, or to violate OpenAI/Anthropic usage policies. We may suspend keys we believe are doing so.

Tokens, billing, refunds

Token bags are non-expiring while the account is in good standing. Consumed tokens are non-refundable. Unused balance can be refunded within 14 days of the most recent purchase.

Availability

We aim for high availability but do not provide an SLA on the free tier. Outages on upstream OpenAI/Anthropic are reflected in /status.

Liability

Virouter is provided as-is. We are not liable for indirect damages. Total liability is capped at the amount you paid in the trailing 90 days.

Changes

We may update these terms. Material changes are emailed to the account address at least 14 days before they take effect.

Contact

hi@virouter.com for general questions. security@virouter.com for security and abuse reports.